Loyalty & Reviews
Show registered retail purchases the customer Rivo accounts, alongside online orders.
About the integration
Your customer's account should show everything they own, not just what they bought from your site.
Rivo is a retention platform built for Shopify, combining loyalty programs, referrals, and paid memberships in one system. It runs natively through Shopify theme app extensions rather than bolted-on scripts, and its Accounts widget gives logged-in shoppers a place to see their profile, points, and rewards. Brands including HexClad, Kitsch, Ridge, and Aloha use Rivo to run their loyalty and referral programs.
Retail and marketplace purchases visible in the customer's account
Fewer support tickets about registration and warranty status
Loyalty and product registration running off one customer record
WHY INTEGRATE
A loyalty program built on Shopify orders only rewards the customers who bought from your site. Someone who picked up your product at REI, Target, or a specialty retailer has no order to attach recognition to, no account history, and no reason to come back. Brij captures that purchase when the shopper scans the QR code on the packaging and registers the product, then writes it to their Shopify customer record. Rivo reads that record and renders the registered products in the customer's account, so retail buyers get the same recognized-customer experience your ecommerce buyers already have.
Read More →Customers who buy at retail have nowhere to check what they own. They email support asking whether a registration went through, what their SKU is, or whether something bought two years ago is still covered. The My Gear section in Rivo Accounts answers those questions before they get asked, showing each registered product with its name, SKU, and price plus a link to the full registration record. Your support team stops fielding the same lookups, and the customer gets a reason to log in.
Read More →HOW-TO GUIDE
Follow the steps below to get started.
Configure your product registration Experiences in Brij, then enable the Shopify flow that syncs approved registration data into the customer Shopify profiles.
Add the provided Brij data Liquid snippet to your Shopify theme.
Ask your Rivo Customer Success Manager to configure the Rivo Accounts widget to read the Brij metafield. Logged-in customers will then see a My Gear section showing their registered products—including product name, SKU, price, and a link back to the Brij registration record.
How does Brij connect to Rivo?
▾Brij writes registration data to a Shopify customer metafield using a Shopify Flow, and Rivo reads that metafield to render the My Gear section inside the Accounts widget. Brij supplies and manages the Flow template. You add one Liquid snippet to your Shopify theme so the data is available on the frontend.
What data shows up in the Rivo Accounts widget?
▾Each registered product's name, SKU, and price, plus a link to the full Brij registration record. Only registrations with an approved status appear, so incomplete or pending ones are filtered out.
Do I need a Rivo Accounts subscription?
▾Yes. My Gear is part of Rivo Accounts, so you need an active Rivo Accounts subscription alongside an active Brij account. Confirm the Rivo side with your Rivo customer success manager and the Brij side with your account manager.
Does registering a product award loyalty points?
▾This integration surfaces registered products in the customer's Rivo account; it does not write points to their balance on its own.
Start syncing your offline buyers and put every customer to work.
